Technology Consulting & CALL CENTERS
As a woman-owned small business with over 31 years of combined expertise in procurement and design—and a powerhouse network of established vendor relationships—we bring unmatched value to your technology infrastructure.
Whether you need a fully customized VoIP call center for a fast-paced TV show, niche business needs, or a rock-solid remote or onsite call center solution, we’ve got you covered. We’ll design, implement, and manage it all seamlessly. Plus, we specialize in deploying full-throttle cloud strategies and building future-proof IT architectures while helping you meet all your small business requirements. At Piper, we make tech magic happen!
IN PURSUIT
With John Walsh
When John Walsh's iconic crimefighting returned to TV, his producers turned to Piper to create their call center. 1-833-3-PURSUE has been used to help law enforcement help capture nearly 40 of the country's most wanted fugitives.
The call center features 24/7, 365 automation, has staffed up to 25 professional operators and saw zero downtime during the pandemic. When in person, the call center operates out of the training center at the National Center for Missing and Exploited Children in Alexandria, VA. The call center fields tips from the web, social media, SMS and callers.
CHASING
The Cure
When Ann Curry's critically-acclaimed Chasing the Cure team needed a high-tech, flexible call center for their weekly show, they turned to Piper to design and implement their call center. Piper's team also created custom operator scripts, provided workflow escalations and on-site and remote support for the call center and production team.
As with In Pursuit, the call center had a virtual and on-air component. Piper's deployment allowed for callers to participate with the live show and for the production team to work remotely with the call center when off the air.
